SomeSync support
Need help joining a game, signing in, saving an answer or reviewing a round? Contact support@it24.company.
Joining a game
Check the eight-character code with the host. The game needs at least three players and supports up to twelve. If an invitation has expired or the game is closed, ask the host for a new game.
Connection and saving
Keep the app online while playing. A local draft has not necessarily reached the server. The saving status tells you what was received. Late changes cannot be counted after the server deadline. Games you play while signed in are saved to your account history automatically.
Points and judging
The judge decides relevance and equivalent wording. Each approved group scores k points per matching player when 2 ≤ k < N. N is the number of players locked into that round. A correction recalculates results.
Reporting a problem
Include your device, operating-system version, app version and a description of what happened. Do not send passwords, access tokens or other people's personal information.
Unwanted content
Use Report in the game or contact support. The host can remove a participant or close the room. You can leave the room and block a participant. Do not share private invitation links publicly.